Abraxas Applications strives to provide world class customer support through a variety of programs.

• Telephone and Email Support. Telephone and email support is available from 8AM to 8PM EST, Monday through Friday, exclusive of holidays. Our goal is to respond to, if not resolve, every service call within one hour.
  


• TrapWire System. We will apply commercially reasonable efforts to assure the TrapWire System is generally available 24 hours a day, 7 days a week, except for planned downtime (for which at least 8 hours notice shall be provided and which shall be scheduled to the extent reasonably practicable during the weekend hours from 12:01 a.m. EST Saturday to 5:00 a.m. EST Monday)
  


• Product Enhancements. The TrapWire system will be routinely enhanced with resulting modifications provided at no additional charge to current service subscribers.
  


• Surveillance Assessment. Domain experts are available to assist customers in the interpretation of TrapWire reported events.
  


• Frequently Asked Questions. Click here for answers to frequently asked questions.